I was just responding to a question on a forum I frequent. The questioned brought up something I learned a long time ago from a much wiser person.
I remember as a young teen Mom and I heading out in the car for some reason that I can’t now recall. What I do remember is her telling me that we needed to stop by Reed Brothers Dodge and have them replace a turn signal bulb. Being the young smart – individual that I was, I tried to explain to her that with dealership prices we were going to get screwed over by them for what amounted to be a .25 cent light bulb. Not only were they going to overcharge us but I couldn’t believe she thought she could just “pop” on out there without even an appointment. I knew were going to wind up waiting an hour for them to do a 5 minute job. She gave me the “you don’t know anything” look and so I just sat in the car thinking, just wait you’ll see that I was right.
We got to the dealership and she pulled up to the service bay. While I’m still thinking, here we go, a service manager comes walking out. Mom rolls down the window and very sweetly says, “Hi , I think the left turn signal is bad can you fix it.”
I couldn’t believe it when he just as nicely replied, “Hi Mrs. Requiest, I’ll have one of the boys take care of that right now.”
Mrs. Requiest? I’ll have someone come out right now? How the heck does he know Mom by name?
I sat there befuddled as a guy came running out of the shop as fast as the service manager had disappeared back inside and with bulb in hand had the work done in a minute. The service manager came back out and Mom thanked him and asked how much she owed. He just smiled back, waving her off and said, “Not a thing Mrs. Requiest.”
Pulling out of the dealership I incredulously asked Mom what the deal was. She smiled at me as if I were a complete idiot and told me that every Christmas she baked up a tin of homemade cookies and took it over to the “boys”.
Good ol’Mom had the service department wrapped around her little finger.
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